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Payment And Return Policy
The DB Entertainment family is committed to excellence, our motto is:
"Your Satisfaction has been our success"
With over 20 years of experience we are dedicated to providing the public with the best price,
assortment and expertise on billiard fabric, billiard components, game tables, concession equipment, nostalgic decor and beverage
equipment.
The DB Entertainment team is courteous, friendly, and always has the customer in mind.
Join the DB Entertainment family for Service, Selection, and Satisfaction.
TOP FAQ's:
How soon can I expect my order to ship after it has been paid for?
All orders will be scheduled to ship within 24 to 48 hours after our verification department verifies
and the validity of the payment information provided.
What shipping methods do you use, and can I upgrade my shipping?
We use UPS and FEDEX as our shipping source. Yes, Shipping method can be upgraded for an additional fee.
If I live in Wisconsin can I pick up from your retail location and do I have to pay Wisconsin
taxes?
Yes, customers can pick up merchandise from our retail location with at least 24 hours prior
notification, so that we may prepare the order. Any pick up or shipping within Wisconsin are subject to Wisconsin taxes.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express for credit cards, money orders, checks
and business checks.
Do you ship to alternate addresses?
No, we only ship to the billing address if payment is made by credit card. If you pay by check,
we can ship to any location in the U.S. After our 21 day hold period.
Do you ship internationally?
No, we do not ship internationally.
APO, FPO, and Canadian customers please call 1-866-762-0889 prior to purchasing.
What do I do if I think there is a problem with my shipment?
Please contact our customer service department and have all your information handy and they will
resolve your issues.
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PAYMENT
Acceptable forms of payment are: All major credit cards.
Money Orders, Certified Checks, Personal Check and Business Checks. Checks must be received within 10 business days after
order is confirmed.
Customers must confirm their order by calling 1-866-762-0889 within 2 business days (48 hours)
after notification. Please see our hours of operation below.
For credit card payments call: 1-866-762-0889, during business hours
(see below for hours of operation).
Please allow 21 business days for all forms of check and non-US Postal Money Orders to clear
our account prior to shipping.
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SHIPPING
We ONLY ship to confirmed addresses and billing addresses (Credit Cards). No exceptions to this rule.
Wisconsin customers will be subject to 5.60% sales tax.
If you can not abide by our Terms and Conditions please do not
purchase! APO, FPO, and Canadian customers must call 1-866-762-0889 prior to purchasing.
Sorry, NO International customers please.
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RETURN POLICYIn the
unlikely event that you are not satisfied with a product purchased from DB
Entertainment and wish to return it for a refund, you may return it within ten
(10) days of delivery subject to the following returns policy:
Cancelled Orders Before Shipment Has Occurred
All product orders must be cancelled within twenty-four (24) hours from the time the order is placed to receive a full refund.
Orders that are not cancelled within the twenty-four (24) hour time period are subject to a ten percent (10%) administration fee.
Cancelled Orders After Product Is Shipped
If an order is cancelled after it has already been shipped, and for whatever reason you decide that you no longer wish to purchase
the product, you may return it to DB Entertainment subject to a twenty five percent (25%) restocking fee. Returned products must
be unopened in their original packaging, including all product manuals and warranty cards.
DB Entertainment is not responsible for return shipping costs. In the event you decide to return a
product purchased from DB Entertainment, all shipping and insurance costs will be borne entirely by the customer. Shipping charges
on the original shipment to the customer are non-refundable. Shipping charges are higher when they are shipped from the customer
to the warehouse due to DB Entertainment having subsidized the cost of shipping during initial purchase. All returns are to be shipped
to 3700 East Elm Road Oak Creek, Wisconsin 53154.
Opened or Partially Assembled Products
All opened products are subject to twenty five percent (25%), repackaging and quality control fee. All partially assembled products
are subject to a thirty-five percent (35%) fee. If any parts or manuals are missing or damaged they will be replaced and charged
to the customer at cost of parts.
Custom Orders
Custom ordered products cannot be returned for a refund nor will any cancellation of a custom ordered product be honored after
forty-eight (48) hours of placing such order with DB Entertainment.
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The item must be returned in all the original manufacturers packaging, including cartons,
boxes, instruction manuals and blank warranty cards and copy of customer sales invoice. -
All returns must be boxed and packed securely for shipping. Each box must be accompanied
with a return authorization (RA) number. -
Please place the RA number given to you by DB Entertainment, on two sides of the carton
being returned. All returns that do not have RA numbers on them will not be accepted. -
Replacement items will be exchanged within 10 days from the day the customer received the
original item. -
Shipping and insurance charges are not refundable. -
No refunds. Exchanges only accepted after 10 days and according to listed guidelines.
Please call (414)762-0889 for all exchanges and RA Numbers
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CONTACT US
Our store hours: Central Time
Sunday-Thursday 9:00 am-10:00 pm
Friday 9:00 am-12:00 am
Saturday 9:00 am-12:00 am
Toll Free
1-866-762-0889
sales@dbec.us
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